We respond to all email and form inquiries within 24 hours, Monday–Saturday. WhatsApp messages are typically answered within 2 hours during business hours (9AM—PM CST). For urgent matters, WhatsApp is fastest.
Yes. For qualified wholesale buyers, we offer product samples at cost (sample fee refunded on your first bulk order). Samples are shipped within 3— business days. Contact us to request a sample pack.
For B2C orders: PayPal, credit/debit card, Wise. For B2B orders: bank wire transfer (T/T), L/C for large orders, Wise for smaller amounts. We accept USD, EUR, GBP, and AUD.
Absolutely! We welcome factory visits from serious wholesale buyers. Please arrange a visit at least 2 weeks in advance so we can prepare a proper tour and meeting. We're located in Guangdong Province, conveniently accessible from Guangzhou or Shenzhen airports.
Yes, we ship to 50+ countries worldwide via DHL, FedEx, and UPS for retail orders. For wholesale orders, we also offer sea freight and consolidated shipping options. We ship primarily to USA, UK, Germany, Netherlands, Australia, and Canada.